Tapestry Technologies prides itself on attention to detail and customer focused support when providing system administration services. We understand the criticality of keeping users up and running while ensuring the integrity and confidentiality of their data. Through various task orders Tapestry is providing Tier I, II and III help desk support.
We provide touch labor maintenance to managed assets, image and issue new laptops, install security patches, reset/unlock accounts, scan for security vulnerabilities and verify compliance with enterprise IT security requirements. We manage and maintain firewall configurations and access control list filtering.
For Tier III issues we provide comprehensive technical support to work advanced challenges in support of the customer.
Our Tier III support staff typically:
- Identifies and isolates anomalies and works with developers for resolution
- Has responsibility for resolving the highest order of technical escalations
- Validates configurations with unresolved technical issues
- Performs in-depth analysis of product logs/files when issues arise
Addresses product enhancement requirements and upgraded feature requests.